Orders groups orders by where they are: To confirm, Confirmed, Shipping and Closed, plus Paid online, Didn't finish, Returns and Subscriptions when you have them.
- To confirm: cash orders wait here. Call or message from the order card, then press Confirm, or Can't reach if nobody answers. More holds the rest: call back later, cancel, wrong number, duplicate, outside your delivery zone.
- Confirmed: print the packing slip and prepare the parcel.
- Shipping: add the tracking number (or Buy a label when labels are set up). The customer gets an email with tracking.
Paid card and PayPal orders skip confirmation. Every action has Undo for a few seconds. The team member on shift sees their own list in My shift.